4. Provide Omnichannel Support
Nowadays, the customer journey often spans multiple websites, platforms and devices. People can look for their desired products on a mobile app and then jump onto their laptops to do research and make a purchase.
Chatbots are essential in these situations, as they allow you dj email list to provide an omnichannel or unified experience regardless of where the interaction occurs.
This feature allows the chatbot to remember relevant information from past conversations and seamlessly assist customers across multiple platforms.